At Yellow Lemon, protecting your privacy is important to us. We understand the significance of maintaining and safeguarding personal information. In order to demonstrate our firm commitment, Yellow Lemon has updated its privacy policy (“Privacy Policy”) to ensure that we communicate clearly how we handle personal information. We encourage you to read this Privacy Policy carefully, as it will help you make informed decisions about sharing your personal information with us.
This Privacy Policy applies to personal information collected by Yellow Lemon.
Yellow Lemon is bound by the Privacy Act and the Australian Privacy Principles (APPs).
Yellow Lemon will update this Privacy Policy as required.
Please note that if at any time Yellow Lemon is required by law to release information about you or your organization, Yellow Lemon must cooperate fully.
This Privacy Policy does not apply to acts or practices of Yellow Lemon that are directly related to employee records of current or former employees.
Anonymity and Pseudonymity
When engaging with Yellow Lemon, you have the option of not identifying yourself or using a fictitious name. At times, this may not be practical because we need personal information to provide services to you, and if you do not provide the information requested, we may be limited in our dealings with you.
What Information Does Yellow Lemon Collect and Hold?
Yellow Lemon collects information in several different ways, for example:
When you engage Yellow Lemon to provide you with accounting, tax, or business planning services.
When you send an email to Yellow Lemon. We collect and retain that email on our internal database and mail server.
Yellow Lemon collects personal information in a fair and lawful manner. In most instances, we will collect personal information from you unless it is unreasonable and impracticable to do so. We collect personal information that is reasonably necessary for the primary purpose of providing a professional service to you and for complying with our legal obligations. If this information is considered sensitive, then unless the law provides otherwise, we will also require your consent to collect this sensitive information. We will only collect sensitive information if it is necessary to provide our services to you.
Yellow Lemon will collect personal information in a fair and lawful manner. In most instances, we will collect personal information from you unless it is unreasonable and impracticable to do so.
Information collected might include:
Name and contact details
Date of birth and gender
Bank account details
Employment details and employment history
Details of your current financial circumstances, including your assets and liabilities (both actual and potential), income, expenditure, investments, insurance cover, and superannuation
Documentation used for identification and verification purposes
Why and How Does Yellow Lemon Collect Information and How Is It Used?
Yellow Lemon collects information to provide you with a comprehensive service. For example, we may use the information you provide us to complete your annual tax return. We also use the information to send you information (either by email or post) that you request. If at any time you receive material that you did not request or do not want to receive such material anymore, see Correcting and Updating Your Personal Information below.
To Whom Does Yellow Lemon Disclose Your Personal Information?
Yellow Lemon will not use or disclose personal information collected by us for any purpose other than the primary purpose for which it is collected, unless you would reasonably expect us to use or disclose the information for a secondary purpose, or your consent has been obtained to use the information for additional purposes. Exceptions to this include where disclosure is:
Required by superannuation fund trustees, insurance providers, and product issuers for the purpose of giving effect to your financial plan and recommendations made by us
Required by law or for inspection to ensure compliance with mandatory professional standards
Reasonably necessary to assist a law enforcement agency
External service providers for the purposes of audit, peer reviews, legal advice, consultancy, outsourced administration, issuing statements, or handling mail
Required by reporting entities for the purpose of complying with the Anti-Money Laundering and Counter-terrorism Financing legislation.
Permitted under the Australian Privacy Principles
Where Yellow Lemon has collected the information from you, we may use this information for the purpose of direct marketing.
Direct Marketing
Yellow Lemon may use or disclose the personal information we hold about you for the purpose of direct marketing, such as articles that may be of interest to you, if there is a reasonable expectation that your personal information will be used for this purpose and you have not opted out of receiving direct marketing communications from us, or where you have provided your consent.
Yellow Lemon will not directly market to you using information that is considered sensitive unless you have provided consent.
Cross-Border Disclosure of Personal Information
Yellow Lemon may transfer or store your personal information outside Australia. if we engage with, or are required to send personal information to an overseas entity to fulfil the purpose for which the personal information was collected (or a related or ancillary purpose), we may seek your consent with regards to the disclosure.
If we do disclose personal information to an overseas recipient without your consent, we are required to take reasonable steps to ensure that this recipient does not breach the Australian Privacy Principles or a similar applicable law in relation to that information.
Adoption, Use or Disclosure of Government Related Identifiers
Yellow Lemon will not adopt use or disclose government agency identifiers, for example, tax file numbers, as our primary means of identifying you unless it is required or authorised by or under an Australian law or a court/tribunal order.
Aggregate Reports for Business Partners
Yellow Lemon develops aggregate (ie. not individual) reports which are for use by our business partners. However, these reports do not include any personally identifiable information.
How Will Yellow Lemon Keep Your Personal Information Secure?
Yellow Lemon has security measures designed to protect against the loss, misuse and/or alteration of the information under its control.
These security measures include:
Secure and restricted access to premises
Signed employee confidentiality agreements
Secure destruction of physical files
Firewall restrictions and regular monitoring of firewall rules
Access to Personal Information
Individuals may at any time request access to personal information that Yellow Lemon holds about them. Where possible, we will provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information held. If Yellow Lemon were to refuse to give access to the personal information, or in the manner requested, we will provide written notice of the reasons (unless unreasonable to do so) and details should you wish to complain about the refusal. Generally a refusal will only be in cases where denying such access is permitted under the Australian Privacy Principles or is otherwise lawful.
All requests for access to personal information should be in writing to the Privacy Officer. We will respond to your request within a reasonable period (but not more than 30 days) after the request is made. Yellow Lemon may charge a fee for supplying personal information.
Correcting and Updating Your Personal Information
Yellow Lemon gives you the following options for accessing and modifying information previously provided:
You may gain access to Information that Astron Solutions has collected about you, by contacting the Privacy Officer. We will not charge you for responding to such a request, unless we incur costs in providing the information
Personal information can be changed or updated by emailing the Privacy Officer.
Questions and Complaints If you have questions or comments about our Privacy Policy or you would like to access or correct your personal information, or make a complaint about Yellow Lemon’s handling of your personal information, please do not hesitate to contact us:
astron@astron.solutions
GPO Box 3403
SYDNEY NSW 2001
Phone: +61 2 9221 7022
If you have made a privacy complaint and believe that Astron Solutions has not adequately handled your request, you may lodge an objection to the Australian Information Commissioner.
GPO Box 5218
SYDNEY NSW 2001
1300 363 992